Payers: Improve Outcomes for Substance Use Disorder

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“We must help everyone see that addiction is not a character flaw –it is a chronic illness that we must approach with the same skill and compassion with which we approach heart disease, diabetes, and cancer.” The Surgeon General's Report on Alcohol, Drugs, and Health

-Vivek H. Murthy, M.D., M.B.A. (previously) Vice Admiral, U.S. Public Health Service Surgeon General


MAP embraces addiction as a chronic disease. Since 2011, MAP has been the leading provider of certified peer recovery support services and outcomes tracking for Substance Use Disorder (SUD). MAP’s outcomes demonstrate improved engagement and a reduction in the overall costs associated with SUD.

How do Payers Benefit?

  • Improve engagement and positively impact social determinants of health
    • Inspire members with SUD to engage in recovery, self-care and cope with stigma
    • Promote long-term engagement of members, family and other primary supports
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  • Expand access to SUD services and reduce preventable costs
    • Deliver peer-led, longer-term support services to match the chronic nature of addiction
    • Improve network retention for SUD services
    • Reduce inpatient and emergency room utilization
    • Reduce associated increase in medical costs due to active SUD
    • Improve utilization of primary care and preventative services
  • Track and improve outcomes
    • MAP provides regular reporting on data and trends that are tracked through our frequent and long-term engagement with members and family supports
    • Understand and document barriers, psychological and social determinants of health, track depression, stress, anxiety and quality of life measures
    • Track, compare and trend the population to determine the most appropriate pathways of treatment

MAP’s Experience Since 2011:

  • MAP is contracted as a peer services provider with larger payers across the country
  • Proven approach to delivering and scale peer recovery support services and outcomes collection
  • Supports multiple recovery pathways – MAT, 12-step, SMART Recovery, etc.
  • MAP has developed a service delivery model that is standardized and scalable across markets
  • MAP has peer specialists across the country which allows for diversity and more precise matching with clients seeking recovery
  • Conducted over 200,000 peer-led engagements for SUD
  • Extensive experience working and contracting with SUD treatment providers and payers

Why MAP?

MAP Peer Support Differentiators Description MAP Peer ServicesTraditional Peer Models
24/7 Availability Members have unlimited access to a Peer Specialist at any time of day, 7 days per week. X
Integrity to the ModelPeer Specialists are certified and specifically trained as Peer Coaches with an internal training curriculum designed to maintain and advance engagement through support across various treatment modalities. MAP Peers do not subscribe to any specific model and can support a variety of recovery models, from MAT to abstinence based. X
Peer MatchingDefined process for pairing a member with the right Specialist, with attention to gender, age, sexual orientation, drug of choice, and other considerations. X
No Geographic ConstraintsTelehealth allows for full scale engagement regardless of location by removing transportation barriers for those with limited transportation options. X
Data Reporting CapabilityMAP Peer Specialists are collecting and documenting data insight daily, helping to identify risk levels, monitor improvement and help inform a member's social determinants of health. X
Dedicated Support for Family MAP Peer Specialists engage a member's primary support network (family/friends/significant other) in parallel to their engagement with the member, something MAP has learned is critical to helping maintain sustained, long-term recovery. X

MAPCares App Key Features:

The ability to connect and feel connected to others with similar experiences and share stories, tips, strategies, and successes

Track Recovery Milestones

Engage with content focused on inspiration and support in recovery

Log entries in Gratitude Journal

Engage in 'Challenges' for personal goal achievement

Push notifications for event reminders, challenges, encouragement to participate with the app, etc.

Private Message other app users and receive support from the app’s community

Access the SOS Line if you need MAP Peer Specialist live support

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